Delete your account
You can delete your Printuple account yourself, from inside the app. Here is exactly how, and exactly what goes.
Deleting from the app
Sign in, then open Settings → Account & security and use Delete my account at the bottom of the page. You will be asked to type your email address to confirm. The same steps work in the Printuple mobile app and in a browser.
What is deleted straight away
Your sign-in itself: your account record, your password, any passkeys, your two-factor setup, every signed-in session, and any devices registered for push notifications. You are signed out everywhere immediately and cannot sign back in.
What happens to your shop
If you are a member of a shop that has other owners, only your access is removed. The shop keeps running for everyone else.
If you are the only owner of a shop, that shop closes immediately — nobody can use it — and all of its data is permanently erased 30 days later: orders, customers, printers, files, filament records and print history. The delay exists so an accidental deletion can be raised with us before the data is gone; it is not a way for you to get back in, because your account no longer exists. If you want the shop to carry on without you, make someone else an owner before deleting your account.
What we keep, and why
We retain a minimal record that the deletion was requested and completed, plus billing and email delivery logs we are required to keep for tax and anti-fraud purposes. These contain no shop content.
If you cannot sign in
Email hello@printuple.com from the address on the account and we will handle the deletion for you. Please say that you want your account deleted so it is not mistaken for a support question.
See also our Privacy Policy.